Privacy Policy

Last updated 27/09/2018

1. Introduction

PharmaVaccs Ltd is committed to safeguarding your privacy and ensuring that your personal data is protected. This privacy policy (”Privacy Policy”) applies to https://www.pharmavaccs.co.uk (the "Site") and to personal data collected about you by PharmaVaccs Ltd.

PharmaVaccs Ltd is registered in England and Wales under company number 11030393 and have a registered office and trading address of 117b Withington Road, Manchester, United Kingdom, M16 8EE.

For the purpose of the Data Protection Act 2018 (the “Act”), the “data controller” is PharmaVaccs Ltd.

2. Your Consent To This Privacy Policy

By using the Site, you are agreeing to the terms of this Privacy Policy. If you do not agree with any of the terms, please do not use the Site.

3. Information That We Collect About You

In this Privacy Policy, your "Personal Data" means information or pieces of information relating to you or that could allow you to be directly or indirectly identified.

We may collect Personal Data about you from different sources, including collecting Personal Data: (i) from you directly; (ii) when you visit the Site; and (iii) from other sources.

3.1 Types of Personal Data we collect from you directly

We may collect Personal Data from you directly when you provide us with Personal Data so thaty ou can book an appointment, register as a member of our loyalty program, register for prize draws or competitions, receive information or mailings, buy a product or service from us, complete a survey, make a comment or enquiry, contact our customer services or for a variety of other reasons.

The types of data we may collect from you directly include your:

Name
Postal address
Email address
Home telephone number or mobile number
Loyalty card number
Order history/wishlist
Payment history
Age
Date of birth
Gender
Medical history

3.2 Types of Personal Data we collect when you visit the Site (cookies)

We use cookies and similar technologies to collect data about you when you visit the Site. We use cookies on our Site. If you would like more information about the types of cookies we use and how we use them, please read our Cookies Policy. The types of data we may collect from you when you visit the Site include:

Information about the type of browser you use
Details of the web pages you have viewed
Your IP address
The hyperlinks you have clicked
The websites you visited before arriving at our Site

3.3 Types of Personal Data we collect from other sources

We may receive Personal Data about you from other sources, which could include commercially available sources, such as public databases and data aggregators to the extent permitted by the Act as amended from time to time.

The types of Personal Data we may collect from such sources include:

name;
street address;
age;
your shopping habits;
preferences and information about your lifestyle such as your hobbies and interests; and
publicly available information such as user-generated content, blogs and postings

4. How We Use Your Personal Data

Subject to your prior consent where required under the Act, as amended from time to time, we may use your Personal Data:

to process your booking to provide the services to respond to your queries or comments for the purposes of promotion, prize draws or competitions that you have entered to send you products or samples that you have requested to evaluate the use of our Site, products and services and understand your browsing habits to make product recommendations to you to carry out analytics and market research to analyse the effectiveness of our advertisements to profile your purchases of products (including health products both in store and online) to prevent or detect fraud or other crimes and/or verify your identity to verify/check your credit/payment status in PharmaVaccs stores and PharmaVaccs health clinics to process payment instructions in PharmaVaccs health clinics

We may supplement the Personal Data you provide to us with other information that we hold or that we may receive from third parties We do this for marketing purposes to provide you with more targeted products and services.

5. Marketing Messages

We may send you, by post, email or push notification, details of products, services, special offers, promotions and other information that we think may be of interest to you based on your previous purchases and information you have given to us. Third parties may also, working on our behalf, market to you via social media channels. From time to time we and/or Health Bridge may also contact you for customer research purposes.

You can unsubscribe from such communications at any time, via the unsubscribe link that you will find at the bottom of every marketing email we send or by contacting the Health Clinics Customer Team on 0161 302 1266 or by email at info@pharmavaccs.co.uk.

6. Processing Your Personal Data

We may use third parties to help us process and analyse your Personal Data, to give us insights that we can use to improve our products and services, and to track the effectiveness of a particular promotion or campaign. When you book by phone via our customer support, we will share your Personal Data ( phone number) with a supplier named Infinity Tracking Limited to analyse the use of our site.

Any such suppliers or third parties are not authorised by us to use your Personal Data in any other way and will be required by us to implement measures to protect your Personal Data. Please note that we may need to disclose your Personal Data if we are required to do so by law, or by a warrant, subpoena or court order.

We will delete all your Personal Data when there has been no activity on your account for 3 years.

7. Where We Transfer And Process Your Information

We may need to transfer your Personal Data to a location outside of the European Economic Area ("EEA"), including to countries that do not offer the same level of protection with respect to Personal Data as required in the EEA, on a need-to-know basis for analysis and administrative purposes. By subscribing to and using our services, you acknowledge and consent to these potential transfers. We will ensure that we will place obligations on the recipient of the Personal Data to provide an adequate level of protection to the standard as required in the EEA.

8. Protecting Your Personal Data

We maintain appropriate administrative, technical and physical safeguards to protect the Personal Data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.

The Site may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our Site, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website you visit.

9. Changes In Our Privacy Policy

We may change this Privacy Policy from time to time by posting the updated version here. We encourage you to visit this area frequently to stay informed.

The present Privacy Policy was last updated on 25th May 2018.

10. Your Rights And Who To Contact

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you:

don't want to be contacted in the future by PharmaVaccs;
would like a copy of the Personal Data which PharmaVaccs hold about you;
would like PharmaVaccs to correct or update your Personal Data;
wish to report any violations of the Privacy Policy.

You can send an email to PharmaVaccs Health Clinics Team on info@pharmavaccs.co.uk, you can also call our helpline on 0161 302 1266 or write to us at: 117b Withington Road, Manchester, United Kingdom, M16 8EE.