For information about coronavirus (COVID-19) visit our coronavirus advice section.

Coronavirus (COVID-19)

Advice and guidance

Read the Government Department for Health and Social Care's (DHSC) advice on coronavirus (COVID-19).

The government are advising that if you have the symptoms of coronavirus, such as a high temperature or a new, continuous cough, you should self-isolate for 7 days. If you can't cope with your symptoms at home, they get worse, or are no better after 7 days, use the NHS 111 online service.

If someone in your household develops symptoms of coronavirus, you should self-isolate for 14 days from when their symptoms started. Whole households are being asked to isolate because it's more likely that people living together will infect each other, or may already be infected.

You should also:

  • use disposable tissues to catch coughs and sneezes, and then bin the tissue
  • wash your hands regularly with soap and warm water for 20 seconds, or use sanitiser gel, to kill germs
  • avoid touching your eyes, nose and mouth if your hands aren’t clean

If you're under 70, are well, and don't have an underlying health condition, you're advised to limit your social contact where possible. This includes using less public transport, working at home where possible, and considering not going to pubs, bars, theatres and restaurants.

If you're over 70, have an underlying health condition, or are pregnant, you're strongly advised against these activities. It's also advised you significantly limit face-to-face interaction with friends and family, if possible.


Advice on vaccinations if you’re in isolation

If you're in isolation, do not visit to the travel clinic. Please call the clinic to re-arrange your appointment or request a home visit.


COVID-19 Test Kit

Our priority is to maximise stock availability for our customers. With the increased demand for products, we are working closely with our supply chain to secure more COVID-19 test kits, and we apologise for times where we are waiting to replenish stocks from our warehouse.

We are currently limiting the purchase of test kits to 2 per person, to ensure as many people as possible can get the products they need.


Face masks

While there is no evidence that these will protect you from the virus, we realise that customers may wish to use one. We are receiving some stocks of these into our clinics but due to high demand, these are very limited and we cannot guarantee stock.


Supply chain and pricing

We exist for the wellbeing of our patients and customers and are privileged to support our local communities. With current demand levels we are doing everything possible to secure stock from our supply chain partners to meet demand. We have always stood for fair pricing and, at present, have no plans to increase retail prices. Instead, we expect to be able to maintain existing prices in support of the communities we serve when they need us most.


Guidance for British people travelling overseas during the coronavirus (COVID-19) pandemic.

Follow the guidance here -


How you can help us to help you

Minimising the spread of coronavirus is a community effort, and we are doing everything we can to help our customers. Here's how you can help us make sure we can help everyone:

  • Don't come into our travel clinics if you have symptoms of coronavirus
  • Re-book to entroll on our text notification service, so we can let you know when you're safe to come in (not available in Northern Ireland)
  • Let the travel clinic know if you are in self-isolation, and receive complementary home consultation (subject to capacity and availability)
  • Avoid calling the travel clinic unless it's essential


Find out more

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